Since the founding of MBC Clinic in 2008, Dr. Marija Balković, as founder and director, together with the entire MBC team, has been continuously working not only on further professional development but also on improving work processes and the quality of provided services.
Meeting the most rigorous ISO standards, their implementation, and ultimately the ISO 9001:2015 Quality Management System Certificate are just some of the confirmations of the continuous dedication and effort to further improve services, meet the requirements and expectations of patients, as well as advance the overall business system.
The Quality Management Policy of MEDICAL BEAUTY CENTER is based on establishing and maintaining a market-oriented business system, with constant improvement of the quality management system, as well as increasing the effectiveness and efficiency of the entire operation.
As before, MBC continues to work on further enhancement and improvement of service quality and the achievement of the following goals:
- Fulfilling all requirements and expectations of patients and relevant stakeholders
- Constantly analyzing the business environment and identifying risks and opportunities arising from it
- Commitment of top management: applying leadership skills, dedication, and active participation in all quality management processes
- Commitment to meeting applicable requirements for compliance with laws, regulations, and other demands of all stakeholders
- Commitment to continuous improvement of the quality system and application of preventive measures for the ongoing enhancement of the management system
- Establishing and continually improving the quality management system by identifying risks and opportunities that may impact service compliance and patient satisfaction improvement
- Providing professional, qualified, and creative staff in both business activities and in involving all employees in establishing, maintaining, and improving the quality management system
- Maintaining and continually improving the knowledge, competence, and awareness of employees about business activities
- Applying process-oriented approaches and risk-based thinking
- Continuous identification and assessment of all potential risks and application of preventive measures related to business activities to eliminate or minimize them
- Making decisions based on facts
- Establishing and managing mutually beneficial relationships with all stakeholders
- Providing resources for establishing, applying, maintaining, and constantly improving the quality management system
- Expanding existing capacities and the range of services offered by the organization
- Introducing new services, methods, and work techniques and processes
- Reducing costs
- Ensuring brand recognition and market presence
- Continuous development of organizational resources, both human and material
The quality management system is monitored, measured, reviewed, and continually improved with regular reporting and communication of its status and effectiveness at all levels of MEDICAL BEAUTY CENTER.
The achievement of the goals defined by this Policy is a permanent task of all employees at MBC Clinic.
